1. Do you deliver outside the UAE?
No. We currently deliver only within the UAE.
2. How much is shipping?
Shipping is completely FREE for all orders. You don’t pay any extra charges for delivery.
3. When will I receive my order?
Our delivery time is typically 5 – 7 working days. We always aim to deliver as quickly as possible, depending on your location.
4. What payment methods do you accept?
We accept Cash on Delivery (COD) only. You pay only when the product is delivered to you.
5. Can I return my order?
We don’t offer general returns. However, if your order arrives damaged or the wrong product is delivered, we’ll replace it free of charge.
6. Why should I record an unboxing video?
We recommend recording an unboxing video when you open your parcel. This serves as proof in case of damage or wrong delivery and ensures a fast, hassle-free exchange.
7. What products do you sell?
We offer a wide range of trending and useful products, including:
- Home & Kitchen
- Health & Beauty
- Smart Gadgets
- Watches
- Toys
- Mobile Accessories
8. How do I know my size (for watches, etc.)?
We provide detailed product descriptions and sizing information for each item. If you still need help, feel free to reach out to our support team.
9. Is shopping with you safe?
Yes. We use a secure checkout process, and with Cash on Delivery, you only pay when your parcel arrives.
10. Can I gift order items to someone else?
Yes. Simply use their shipping address during checkout, and the product will be delivered directly to them.
11. What happens if I’m not available at delivery time?
The courier will attempt to contact you. If you miss the delivery, they will reattempt it.
12. What if I get the wrong product or a damaged item?
If you’ve recorded an unboxing video, just share it with us. We’ll replace the item free of charge.
13. Do you have a minimum order value?
No. You can order even a single item, and shipping will still be free.
14. Why should I trust TrendSouq?
We’ve been operating since 2020 and have served thousands of satisfied customers across the UAE. We’re known for:
- Free and reliable delivery
- Quality products
- Cash on Delivery convenience
- Hassle-free exchanges for wrong or damaged items
Your satisfaction is our top priority. If you still have a question, don't hesitate to get in touch with our friendly customer support team — we’re always happy to help.